Making "I Don't Know" Safe

Making "I Don't Know" SafeDoing new is difficult and scary. For safety, we create complexity and hide behind it; we swim for the weeds; we dive for the details. (At least we’ll come across as knowledgeable about something when we bury our heads in details.) All of this so we can look smart and feel safe.

But with new stuff, looking smart and feeling safe are not valid. With new, we don’t know; we’re not smart (yet); there’s no reason to feel safe. (Don’t try, it’s too slow.)

It takes focus and compassion to coax people out of the weeds and help them feel safe. Focus is needed to keep the end game in mind, to constantly keep context in the forefront (why are we here?), to maintain the right compass heading (into the wind). Compassion is needed to make “I don’t know” feel safe. To start, explain the deal: “new” and “I don’t know” are inseparable, a matched set. Like your best pair of wool socks, left without right doesn’t work. If that’s insufficient, tell them if was easy you’d have asked someone else to do it.

Day-to-day, it’s difficult to maintain focus and compassion. I find it helpful to remember it’s natural to seek safety in the weeds. We all do it. Keep that in mind while you do new as fast as you can.

Join the global innovation community

Don’t miss an article (2,350+) – Subscribe to our RSS feed and join our Innovation Excellence group!


Mike ShipulskiDr. Mike Shipulski (certfied TRIZ practioner) brings together the best of TRIZ, Axiomatic Design, Design for Manufacturing and Assembly (2006 DFMA Contributor of the Year), and lean to develop new products and technologies. His blog can be found at Shipulski On Design.

Mike Shipulski

NEVER MISS ANOTHER NEWSLETTER!

Categories

LATEST BLOGS

Raising a Glass to Courage, Simplicity, and Conviction

By Shawn Nason | December 24, 2020

No matter how you’ve been affected by all the disruptive events of the past year, I think you’ll agree that…

Read More

How Self-Compassion Can Help You Finish 2020 Strong

By Shawn Nason | December 15, 2020

I’m calling on you to give yourself the gift of grace this year—and to extend it into 2021. Stop obsessing over your failures and start reminding yourself of your accomplishments. This isn’t for vanity; it’s for sanity. 

Read More

Leave a Comment