17% of Social Conversation on Airlines is Negative
August 7, 2012 / /
NEVER MISS ANOTHER NEWSLETTER!
LATEST BLOGS
Four ways you can ensure employees take accountability for their work
One of the most important driving factors for any successful business is a high-performing team. Having people working for you…
Read MoreWhat is digital upskilling and why is it important?
Photo by Annie Spratt on Unsplash In a world of business that never stands…
Read More
There is some interesting visualization of data here, but these results can’t be construed as representative of the airline industry or generalize the satisfaction of airline consumers. I would love to see this done on USAIR, I suspect the dissatisfaction level would be very high based on media reports. It also depends on the time of the year I suspect, i.e. travel around peak travel/holidays.
Past evidence shows that if a person is happy with a service or product they may tell one or two people. If they are unhappy they will tell many more than that.