17% of Social Conversation on Airlines is Negative
August 7, 2012 / /
NEVER MISS ANOTHER NEWSLETTER!
LATEST BLOGS
How Brexit Has Affected UK E-commerce Businesses
Photo by Zyro on Unsplash The popularity of online shopping was already growing at an impressive rate – and…
Read MoreOvercoming range anxiety: three tips for EV owners
Photo by Jenny Ueberberg on Unsplash In the last few years, electric vehicles (EVs) have become more and more…
Read More
There is some interesting visualization of data here, but these results can’t be construed as representative of the airline industry or generalize the satisfaction of airline consumers. I would love to see this done on USAIR, I suspect the dissatisfaction level would be very high based on media reports. It also depends on the time of the year I suspect, i.e. travel around peak travel/holidays.
Past evidence shows that if a person is happy with a service or product they may tell one or two people. If they are unhappy they will tell many more than that.