17% of Social Conversation on Airlines is Negative
August 7, 2012 / /
NEVER MISS ANOTHER NEWSLETTER!
LATEST BLOGS
How eco-friendly is the production of bikes and e-bikes in comparison to cars?
Photo by Himiway Bikes on Unsplash We are all well aware of the benefits cycling can have, both on our…
Read MoreThree things young people should know about apprenticeships
Photo by Mars on Unsplash Times are changing for young people after they leave school. Once, no one went to…
Read More
There is some interesting visualization of data here, but these results can’t be construed as representative of the airline industry or generalize the satisfaction of airline consumers. I would love to see this done on USAIR, I suspect the dissatisfaction level would be very high based on media reports. It also depends on the time of the year I suspect, i.e. travel around peak travel/holidays.
Past evidence shows that if a person is happy with a service or product they may tell one or two people. If they are unhappy they will tell many more than that.