17% of Social Conversation on Airlines is Negative

So what are people talking about Airline Brands? Complaining or sharing experiences? Simplify360 research team can taken a deep dive into social buzz around Airline Industry to find out?

Posted in

Innovation Excellence

NEVER MISS ANOTHER NEWSLETTER!

Categories

LATEST BLOGS

The Importance of Packaging

By Braden Kelley | August 2, 2006

Let’s talk about packaging. Packaging can be thought about in many different ways, but if we think purely about the purpose of packaging first, we find the purpose is to: contain the product, communicate product information, …

Read More

Why the World Cup is a Big Deal

By Braden Kelley | June 30, 2006

After living overseas in Germany and England and now coming back to the United States, I have a completely different perspective on Football (or Soccer as we call it in the United States). With the World Cup in full swing, I thought I would tackle the subject of Football and why it is the most popular sport in the world.

Read More

No Comments

  1. Roy Luebke on August 8, 2012 at 11:31 am

    There is some interesting visualization of data here, but these results can’t be construed as representative of the airline industry or generalize the satisfaction of airline consumers. I would love to see this done on USAIR, I suspect the dissatisfaction level would be very high based on media reports. It also depends on the time of the year I suspect, i.e. travel around peak travel/holidays.

    Past evidence shows that if a person is happy with a service or product they may tell one or two people. If they are unhappy they will tell many more than that.

Leave a Comment