Smart Tech Needs Smart People!

Smart Tech Needs Smart People!We see many systems these days where all of the intelligence in the system is embedded in the technology.

Some examples:

  • Driverless vehicles, in mines and on the streets.
  • Highly sophisticated prosumer cameras.
  • Most tablets – they can’t be programmed at all, really.
  • High speed stock trading.

When I talked about this recently, I made this table to outline the issue:

Smart Tech Needs Smart People!

All of these highly tech-enabled examples are in Stage 3 – where all of the intelligence sits in the technology, and none is assumed to reside in the users – the tech is smart so that the people don’t have to be.

This often seems like a logical endpoint, but smart tech/dumb people is an extremely unstable system. For the latest proof, look at the latest news from high-speed trading – the blowup of Knight Capital.

Dominic Basulto has a terrific write-up on this. He says:

“Have we given too much power to the machines?”

“To give you an idea of the scale of the problem: in the trading of a single stock, the algorithm was literally losing 15 cents on every trade, 2,400 times a minute, for 30 minutes straight. Knight, which saw millions of dollars hacked off its stock price in the course of days, was begging for a $440 million rescue package from creditors over the weekend. Rather than admit the scope of the problem – which affected trading in 148 different stocks – Knight refers to this as ‘a technology issue’ – as if it were something that the office IT guy could fix.”

“Quite simply, a rogue algorithm could take down Wall Street because we no longer know exactly what’s inside all of these marvelous black boxes owned by companies like Goldman Sachs. Trades are executed in the blink of an eye, with computers zipping out of stocks multiple times per minute.
The major financial participants are literally more worried about the speed of their algorithmic computers than they are the intelligence of the humans programming those machines. But isn’t there a hubris in assuming that we are able to reduce the financial markets to a series of blinking 1’s and 0’s, and that whoever has the fastest supercomputer wins?”

That’s a pretty much perfect description of smart tech/dumb people system. And they always blow up. Well, they always have. Maybe some day we’ll be good enough at programming that these systems will be stable.

Stage 3 leads to a false economy – systems here are operated in the belief that we can save costs on people by embedding the intelligence into the technology. This might work over the short term, but the costs of the blow-ups more than make up for these savings.

The innovation opportunity here is huge – figure out how to move to Stage 4 – smart tech operated by smart people.

That’s where a lot of modern medicine is these days. And weapon systems. A handful of people with their Nikon D90s have gotten there too, through learning.

Learning is the key. Stage 3 technology is psychopathic. To be genuinely smart, technology needs to interact with and be directed by smart people. Getting to that point is where the real opportunity lies for trading companies.

And probably for yours too.

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Tim KastelleTim Kastelle is a Lecturer in Innovation Management in the University of Queensland Business School. He blogs about innovation at the Innovation Leadership Network.

Tim Kastelle




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