Innovation Happens in the Gaps
What are the connections between these three things?
First: Comics – the magic happens in the gaps between panels
In his terrific book Understanding Comics, Scott McCloud explains that comics are special because all of the real action occurs in the gaps between panels – this is the part that readers fill in using their imagination.
A huge amount of effort and creativity goes into making the comic, but then the reader finishes the story in her head.
Second: Tools Don’t Solve Problems, People Do
Here’s an apocryphal story making the rounds of various photography sites:
A well known New York photographer goes to a socialite party. On his way in the hostess says to him, ‘Oh I love your photos, you must have an amazing camera!’. They have dinner and at the end of the night, on his way out, the photographer comments to the hostess, ‘I really loved the food, you must have an amazing stove.’
Third: Seth Godin on helping people be more perfect
Check this out from Seth Godin:
“Most people in the US can’t cook. So you would think that reaching out to the masses with entry-level cooking instruction would be a smart business move.”
“In fact, as the Food Network and cookbook publishers have demonstrated over and over again, you’re way better off helping the perfect improve. You’ll also sell a lot more management consulting to well run companies, high end stereos to people with good stereos and yes, church services to the already well behaved.”
The Story: Creativity Happens in the Gaps
I see the same story in all three pieces: Creativity happens in the gaps.
I’m a lousy cook. So if I go out and buy The Fat Duck Cookbook, and follow each recipe as closely as possible, I still won’t be cooking like Heston Blumenthal.
Why not? Because I don’t know enough to fill in the gaps. As much as I love Scott McCloud’s book, I disagree with him when he says that “what happens between these panels is a kind of magic only comics can create.” I actually think that applying creativity and imagination in the gaps also explains the other two stories.
We can only sell cookbooks to people that are already great cooks because they have the skills needed to be able to fill in the gaps in a recipe creatively and with imagination. And this is why, as in the case of the photographer and the cook, focusing on tools can be incredibly misleading.
Innovation Happens in the Gaps
A couple of years ago, I met with the senior management team from a really large organisation in Brisbane. They wanted to talk to me about being more innovative. We started by talking about what innovation is, and then quickly went through managing innovation as a process, and a few other key ideas.
Then one of them said: “We tried a big innovation initiative a few years ago and it didn’t work.”
There were nods around the table. I said something like:
“Let me guess. You asked everyone for their ideas. Lots of people submitted innovation ideas, but there was no mechanism in place for choosing the best ones. You didn’t have any budget attached for execution either, so nothing much came out of it. And in the end, everyone that put an idea in ended up feeling disillusioned and morale actually went down.”
As I talked, there were sheepish nods around the table.
They didn’t know enough about innovation to fill in the gaps. They wanted to buy the innovation version of the expensive camera, or the great stove.
They had the same problem that Seth Godin outlines: they’re actually not good enough innovators to benefit from the tools that are available to them.
What Should You do If You’re Just Starting Out?
Forget about tools. You have to build your basic innovation skills.
- You need to get everyone on the same page in terms of defining innovation – and your definition might be different from everyone else.
- Connect innovation to your overall strategy. They are two different things, and innovation needs to support your strategy.
- Build your capability to experiment. Here is a seven-step process for starting to innovate quickly.
- Start thinking about innovation as a process, not as an event (just ideas).
Once you’ve done these things, then you can go out and start buying expensive tools to support innovation. But only then.
There are no innovation short cuts. You have to build your skills first.
Once you have, then you’ll have enough knowledge to really use your imagination. Then you’ll know that innovation happens in the gaps.
image credit: jigsaw puzzle image from bigstock
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Tim Kastelle is a Lecturer in Innovation Management in the University of Queensland Business School. He blogs about innovation at the Innovation Leadership Network.
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Brilliant post. I wrote a book to help people hone their skills to effectively innovate. It cannot be stated enough how important that is. Working in my own consultancy taught me this over and over and over.
One of the best posts that I have read in a while – its not about the tools! As an artist (and a photographer) I loathe the emphasis on ‘this tool will make you more creative’. Its the people, not the tools.
I always tell people photography is about learning to see,(essential for innovation) not the features on the camera. Nice post.
Absolutely great little blog!
The ‘start experimenting’ advice is the best bit, it’s what innovation is all about. Clearly you’re in a relationship with the company who want innovation, you’re going to sell it to them! Of course selling to a company is easier if you package stuff up as a process. Start, middle and end, is the sorry of plot that an organisation can understand.
Thing is, as you point out, companies don’t innovate, people do! And the one thing that a chef has over a newly trained cook, is experience, the opposite of a process.
Perhaps innovation happens at the edge, rather than in the gaps?