Brett Clay interviews Braden Kelley about his book, Stoking Your Innovation Bonfire. Kelley is an author, speaker, consultant, and co-founder of the leading innovation community and web site, “Innovation Excellence.”

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The essence of every great customer experience is a human experience, a relationship. Not with a brand or a company, but with the people that make it up. Sometimes that relationship is direct and face to face, sometimes it’s indirect, sometimes virtual.

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Clips of Rowan Gibson, the global business strategist, bestselling author and expert on radical innovation. Rowan is a very popular keynote speaker all around the world. Come here Rowan Gibson speak at the Back End of Innovation conference in San Diego – October 17-19, 2011.

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Dr. Hitendra Patel is the Managing Director of the IXL Center & Chair of the Innovation and Growth Program at the Hult International Business School.  In this video he tackles a working definition of Innovation for today’s business leaders.

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