Customer Success is a newer discipline in the world of insurance. But while the term is new, the concept is not; in fact, it is largely an aspirational even somewhat elusive nirvana. It’s even more important in the world we live in today where, to quote the ECONOMIST: we are now facing “a new world…

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The job of acquiring new skills in the next normal sometimes feels like one more hat to juggle. Some of us are self-professed lifelong learners, so this job of skills acquisition seems to come easy. For others, it can be a chore. What if one of the most important skills is the simple task of…

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With Mother’s day around the corner and a lot of us moms in lockdown (some wondering if we will even get our annual token lunch) we could all use some innovation hacks to cope with boredom, homeschooling and the compulsions of career transitions. Let’s start with my experience: We decided to follow agile principles in…

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