Culture is a key success factor for every team and organization. Shape it to get more innovation, even from your remote workforce. Companies like Facebook, Twitter, Box, Slack, and Salesforce all say that employees can keep working remotely well into next year or even forever. We’re seeing a sea change toward remote work and how…

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Management guru Peter Drucker once said, “What’s measured improves.” So true. You get what you measure when it comes to business performance. The problem is that most teams don’t have clear key performance indicators (KPIs) to measure the success of their strategies and projects. Sure, they may have goals, but without clear KPIs, they don’t have a way to know quantitatively that they’re…

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The consulting industry was already being disrupted before the coronavirus. Now the disruption is accelerating. If you work with consultants or have your own consultancy, take note: Things are changing, fast. Right around the corner are threats or opportunities, depending on how you respond. I’ve already written about how the management-consulting industry is being disrupted by various trends like emerging technologies, the commodification…

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  For the past 25 years, I’ve worked with hundreds of groups across dozens of big companies and startups. One thing’s consistent: everyone works in teams, and the ultimate success of any organization relies on the overall effectiveness of the teams within it. That’s why universities like Harvard and companies like Google have spent years studying different types of teams to identify…

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No-code and low-code software will create a massive opportunity for businesses. A massive transformation faces the software industry, similar to the disruption we’ve seen hit other industries like health care and manufacturing. We’ve already seen how Google Docs took the world by storm through free cloud-based software, forcing Microsoft to change its Office 365 business model. Cloud-based software is now the norm.…

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Sometimes big visions can be powerful motivators to drive people, but clear objectives and metrics deliver results. I’ve worked with some of the world’s most innovative startups and big companies for over 25 years. In that time, I’ve seen leaders and teams become enamored with the idea of building their own “disruptive” future visions. This…

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Want to improve your customers’ experience? Try these connected strategies. What’s the secret to a winning business model and long-term competitive advantage? It’s not just about technology, products and services. Your customer experience may just be the ultimate competitive advantage. Strategy and innovation experts Nicolaj Siggelkow and Christian Terwiesch just published a new book called Connected Strategy: Building Continuous…

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Strategic plans become outdated the moment they’re created. Instead, create a one-page strategy map. Having run the internal strategy consulting group at HP, and then consulting to both startups and big companies like Disney, Visa, Colgate, Medtronic and others, I’ve created hundreds of strategic plans. Business strategy used to be a clear and methodical process. No more. Today’s discontinuous technologies and…

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Replicate Amazon’s secret formula for winning big in the digital age Having run strategy and leadership development programs across the Fortune 1000 for over the past 25 years, I’ve seen lots of business models. As I highlighted in a prior article on The Future of Seamless Shopping, nothing currently parallels Amazon when it comes to innovation. Amazon’s management system is designed…

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