Posts by Dr. Claude Diderich

Innovation for financial services is to a large degree around using technology to disrupt various business model components. The focus is on achieving economies of scale, increasing efficiency, and facilitating peer-to-peer in-teraction. Different stakeholders play different roles in the FinTech ecosystem. There is a trend toward better ser-vicing customer needs relying on omnichannel experiences. Regulators should be seen as a friend rather than an enemy. But most important, the future starts now, and can only be approached with sound change management capabilities.